Support

Website support that keeps your business running

We take care of technical support, security and development of your websites and systems. And for your customers, we launch AI tech support that responds within a minute, day and night.

Discuss the project
What's included
Technical support & project maintenance

What's included

Technical support and growth

You run the business, and we make sure everything works fast, securely and without disruptions.

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Security & updates

System and module updates, admin panel protection, vulnerability checks.
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Backups

Regular backups and restores in minutes if something goes wrong.
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Monitoring

We track uptime, speed and errors, and react before your customers notice.
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Enhancements

Edits, new pages, modules and integrations on request or within an hours package.
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AI tech support for customers

The assistant answers common questions, creates tickets and hands complex ones to an engineer.
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Team training

Guides and consultations so your staff work confidently with the system.

How it works

Clear rules and fast response

Support comes as a package with fixed response times. All requests are in one place, you see the status of each, plus a monthly report of completed work.

UpdatesSecurityBackups24/7 MonitoringSpeedSSLHostingEmailHelpdeskAI tech supportKnowledge baseSLA
  • Response times fixed in the contract, with critical incidents prioritized
  • One request channel: Telegram, email or dashboard
  • Transparent reporting: what was done and how much time was spent
  • Proactive approach: we suggest improvements, not just put out fires
  • Any project: we support sites we didn't build

Process

How we take a project into support

01

Audit

We review code, security, speed and backups.
02

Fixes

We close critical issues and vulnerabilities.
03

Setup

Monitoring, backups, request channel and reporting.
04

Support

Daily work within the package and response times.
05

Growth

A quarterly plan of improvements and new features.

What else we cover for you

Full cycle — in one team

The project doesn't end at launch. What usually takes five different contractors, we handle ourselves — and everything works as one system.

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Websites and web services

Corporate websites, landing pages, portals, booking and sales services — from prototype to stable production.
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Online stores

Catalog, filters, configurators, payments, delivery, an AI consultant and synchronization with accounting and inventory.
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CRM, databases and systems

Custom CRMs, accounting modules, portals, databases and decision-support systems — tailored precisely to your processes.
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AI assistants

24/7 consultants on your website and in messengers, voice agents, internal assistants for your team.
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Process automation

Requests, documents, reports, integrations between services — routine work runs on its own, with no manual effort.
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Google Ads and SEO

Search advertising, Performance Max, YouTube and SEO promotion with end-to-end analytics of leads and sales.
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SMM and social media

Strategy, content plan, page management and targeted advertising on Instagram, Facebook, TikTok, LinkedIn and Telegram.
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Advertising videos

Reels, Shorts, ad and presentation videos: scripting, filming, editing and AI-powered video generation.

FAQ

Frequently asked questions

Didn't find an answer? Write to us — we'll reply personally.

Ask a question
1Do you support websites you didn't build?

Yes. We start with an audit, fix critical issues, and then take the project on for ongoing support.

2How quickly do you respond to incidents?

Response times are fixed in the contract. Critical incidents, when a site or system is down, are handled as a priority.

3What is AI tech support for customers?

It's an assistant that knows your product, instructions and common issues. It answers customers 24/7 and passes complex requests to your team or to us, with full context.

4How is support paid?

With a monthly hours package or on a per-task basis. You choose the format that suits you after the audit.

5Can new features be added within support?

Yes. Small enhancements are done within the package; larger ones are a separate stage with an estimate.

Contacts

Tell us about your challenge — we'll propose a solution

Tell us which project you need to support. We'll run an audit and suggest a maintenance format.

  • Reply within one business day
  • Work plan broken down by stage with clear timelines
  • One manager for the entire project — from code to advertising
  • Telegram / Viber: 097 400 02 22

Project inquiry

    By sending the request, you agree to the processing of your personal data — only to contact you about the project.